These Terms of Service (“Terms”) govern the use of the Boltz AI™ platform and related services (the “Service”) operated by Syntro Analytics LLC (“Company”). By accessing or using the Service, you (“User” or “Client”) agree to these Terms. If you do not agree, do not use the Service.

1. Eligibility

Users must be 13 years or older. Users under 18 require parental or legal-guardian consent.

2. Permitted Use

You may use the Service only for lawful purposes, in compliance with all applicable laws. You must not violate any export-control, data-protection, or other applicable law; upload or transmit spam, malware, or malicious code; interfere with the Service or attempt unauthorized access; impersonate any person or entity; or use the Service to develop or train competing machine-learning systems without written consent.

3. User Data and Responsibility

You own and control all data you upload (“User Data”). You are solely responsible for ensuring your uploads comply with law. You represent and warrant that you have all necessary rights to submit the data. The Company acts solely as a data processor with respect to User Data. You must not upload personal, financial, medical, or otherwise regulated data unless a separate written agreement is executed.

4. Outputs and Intellectual Property

Except for underlying algorithms and models (which remain Company property), you own the Output you lawfully generate. The Company retains all rights in the Service software, models, trade secrets, and trademarks. You may not reverse-engineer, reproduce, or resell the Service.

5. Privacy and Data Protection

Use of the Service is also governed by our Privacy Policy. Users are the data controllers for their uploaded data; the Company is the processor. We implement security measures consistent with AWS best practices. If you are subject to GDPR or UK GDPR, the Data Processing Addendum (DPA) at the bottom of this page applies.

6. Service Disclaimers and Limitations of Liability

The Service and Output are provided “as is” without warranties. The Company’s total liability for all claims shall not exceed the total fees paid in the 12 months preceding the claim. We are not liable for any indirect or consequential damages. Use is at your own risk.

7. Indemnification

You agree to indemnify and hold harmless the Company, its affiliates, officers, and employees from claims or losses arising from your data or use of the Service.

8. Operational Control and Service Management

The Company reserves the right, at its sole discretion, to pause, limit, cancel, or terminate any processing job, API call, or system activity, including those that are long-running, resource-intensive, or disruptive to platform stability, as well as to modify or suspend access to portions of the Service, at any time and without prior notice.

Such actions may be taken for reasons including (but not limited to): system maintenance or updates; performance optimization or capacity management; ensuring fair resource allocation across users; preventing misuse, abuse, or excessive consumption of compute resources; addressing technical faults, stability, or security issues; or complying with legal, regulatory, or contractual requirements.

The Company shall not be liable for any interruption, cancellation, or data loss resulting from such actions, and access credentials or tokens may be disabled immediately when required for platform integrity or safety. Users acknowledge that the Company retains full operational discretion over the scheduling, prioritization, and execution of all jobs and workloads submitted to the Service.

9. Changes to Terms

We may update these Terms by posting a new version on our website. Continued use constitutes acceptance of updated Terms.

10. Dispute Resolution

Disputes shall first be resolved through good-faith negotiation, then mediation, and if necessary, binding arbitration under the American Arbitration Association.

11. Governing Law

These Terms are governed by the laws of Georgia, USA.

12. Entire Agreement

These Terms, together with the Privacy Policy and DPA, constitute the entire agreement between you and Syntro Analytics LLC.

13. Contact

Syntro Analytics LLC
Alpharetta, GA 30005 USA
Email: privacy@syntroanalytics.com

Annex A — Data Processing Addendum (DPA Summary)

Client = Controller; Company = Processor. Purpose: Provision of AI-based analytics. Security: Encryption, role-based access. Sub-processors: AWS and listed vendors. Transfers: SCCs/UK Addendum. Breach notice: Without undue delay. Deletion: Within 30 days of termination.