Boltz AI™ is an AI software platform developed by Syntro Analytics LLC. This Privacy Policy explains how we collect, use, and protect information when you use our platform, visit our website (boltz-ai.com), or interact with us in other ways.

1. Who We Are

Company: Syntro Analytics LLC
Location: Alpharetta, Georgia, USA
Website: www.boltz-ai.com
Contact Email: privacy@boltz-ai.com

2. Information We Collect

• Account Information: name, email address, company, and billing details.
• Platform Usage Data: logs of system interactions (timestamps, endpoints called, request metadata, error codes).
• Website Data: cookies, IP addresses, browser type, and analytics data from visitors.
• Lead & Contact Information: information you provide via web forms, LinkedIn, or other channels so we can respond to inquiries and share information about Boltz AI.
• Support Records: details you provide when contacting us for assistance.

Important: Boltz AI™ does not collect personal data directly from individuals beyond leads and inquiries. Clients remain the Data Controllers under applicable privacy laws (including GDPR and UK GDPR) for any datasets, models, or contexts they upload. Syntro Analytics LLC acts solely as a Data Processor, processing such data only as instructed by the Client. Users are responsible for ensuring that any uploaded content complies with all applicable data protection, privacy, and intellectual property laws. Inputs are processed transiently and not retained beyond operational or diagnostic logs unless contractually agreed.

3. Purpose and Use

We use collected information to deliver and operate the Boltz AI platform, authenticate users, provide support, meet contractual or legal obligations, and analyze usage patterns (in aggregated, anonymized form) to improve system reliability and performance.

4. Data Retention

• Operational logs: retained for 30–90 days for monitoring and troubleshooting.
• Account and billing records: retained while active and up to 7 years thereafter for compliance.
• Aggregated or anonymized analytics: may be retained indefinitely (no identifiable data).
• Client data inputs and outputs: not retained beyond processing unless explicitly specified in a written agreement.

5. Data Ownership and Responsibility

Users and organizations providing data to Boltz AI retain full ownership and control of their content. By uploading or submitting any data, users confirm that they have the legal right to do so and agree that Syntro Analytics LLC bears no responsibility for the legality, accuracy, or content of uploaded materials. Users agree to indemnify and hold Syntro Analytics LLC harmless from any claims or damages arising from data they submit or process through Boltz AI.

6. Security

Data is hosted securely on Amazon Web Services (AWS). We apply encryption, access controls, least-privilege policies, and regular monitoring. While no system is entirely immune to security risks, we take reasonable technical and organizational measures to minimize the risk of unauthorized access, alteration, or disclosure.

7. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, or object to processing of your personal data. Requests can be sent to privacy@boltz-ai.com, and we will respond within the timelines required by law.

8. International Data Transfers

Data may be transferred and processed in the United States or other jurisdictions where Syntro Analytics LLC and its service providers operate. We rely on Standard Contractual Clauses (SCCs), the UK Addendum, or the Data Privacy Framework as applicable to ensure adequate protection.

9. Business Transactions

If Syntro Analytics LLC undergoes a merger, acquisition, or sale of assets, information may be transferred as part of that process, subject to continued protection under this Privacy Policy.

10. Disclosure to Authorities

We may disclose information when required by law, regulation, or legal process, including to meet national security or law enforcement requirements.

11. Changes

We may update this Privacy Policy from time to time. The “Effective Date” at the top reflects the latest version. Updates take effect when posted on this page.

12. Contact Us

Syntro Analytics LLC
Alpharetta, Georgia, USA
Email: privacy@boltz-ai.com